Conditions of Use

§1 Scope of validity

The General Terms and Conditions of Business are binding for all sales, business relationships and other legal transactions of the installed web shop between Heckler & Koch GmbH (hereinafter referred to as Heckler & Koch) and its customers. Agreements that deviate from these as well as telephone or verbal agreements require written form for them to be effective.

With respect to the goods offered in our web-shop, the purchaser is obliged to comply with the applicable legal requirements and, if the goods are transferred to third parties, this requirement is also to be pointed out to such third parties.

§2 Validity of offer/conclusion of contract

For the conclusion of a contract for the item offered, our written order confirmation is required, unless our offer explicitly envisages that an order confirmation on our part is not necessary.

§3 Property, access rights and risk

Property and access rights to the object supplied are dependent on our receipt of complete and unrestricted payment. The transfer of material and loss risk is made with the delivery by Heckler & Koch GmbH in accordance with the INCOTERM provision ex factory.

§4 Minimum order value

The prices in EUR valid on the day of the order, including the statutory VAT valid on the day of order are decisive. The minimum order value per order is EUR 50 and excludes shipment costs. As a basic principle, the minimum order value refers to goods that are available for delivery.

§5 Shipping costs

The transport costs for deliveries up to 30 kg within Germany are EUR 5.50. The transport costs for shipments of goods to other countries and overseas are available on request. With shipments weighing more than 30 kg, special agreements shall be made.

§6 Delivery

Delivery shall be made after receipt of payment EXW. We reserve the right to make partial deliveries. The costs for subsequent deliveries arising from this shall be for the account of Heckler & Koch GmbH. If a product cannot be delivered immediately, this shall be sent later as soon as it is available and shall not incur any charge for shipment. Delivery shall be made as long as stocks last. The buyer shall be informed should a product not be available. Counterperformances already received shall be reimbursed to the buyer. If the goods are not available, the customer is not entitled to have the product supplied or delivered at a later date.

§7 Conditions of payment

The payment options indicated in the online shop are permitted for payment.

§8 Cancellation Policy

Right to Withdraw

You have the right to withdraw from this contract within fourteen days without reason.

The cancellation period amounts to fourteen days from the day on which you or a third party you have nominated, who is not the carrier, are or is in possession of the final goods.

To exercise your right to withdraw you must write to us Heckler & Koch GmbH, c/o HKWEBSHOP, Heckler & Koch-Straße 1, 78727 Oberndorf a. N., Germany (contact details: email: nforming us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the enclosed Template Cancellation Form if you wish, but this is not essential.

To comply with the cancellation deadline you must send the message about your desire to withdraw from the contract before the cancellation period has lapsed.

Consequences of Withdrawal

If you cancel this contract we are obligated to reimburse you for all payments we have received from you, including the delivery costs (with the exception of additional costs that have arisen because you chose a different method of delivery than the most reasonable standard option we offered), immediately and at the latest within fourteen days from the day on which we received your message about your withdrawal from this contract. We shall use the same payment method to reimburse you as you used for the original transaction, unless an alternative has explicitly been agreed with you; you shall not be charged a fee for this reimbursement under any circumstances. We may delay reimbursement until either we have received the goods, or until you submit proof that you have despatched the goods back to us, depending on which occurs first.

You must return or surrender the goods immediately and in any event at the latest within fourteen days from the day on which you have informed us about the cancellation of this contract, to Heckler & Koch GmbH, c/o HKWEBSHOP, Heckler & Koch-Straße 1, 78727 Oberndorf a. N., Germany To comply with the deadline you must return the goods before the period of fourteen days has lapsed. You must bear the direct costs of returning the goods.

You shall only be liable for any depreciation in the value of the goods if this depreciation is due to action on your part that was unnecessary to ascertain the composition, properties and functionality of the goods.

Template Cancellation Form

You may also use our Template Cancellation Form to withdraw if you wish. Please complete and send to Heckler & Koch GmbH, c/o HKWEBSHOP, Heckler & Koch-Straße 1, 78727 Oberndorf a. N., Germany or by email to

End of the Cancellation Policy

§9 Changes to the product

In agreement with the customer, we reserve the right to make changes to the design and/or technical specifications of our products if this appears desirable for reasons of improvement in performance of the product or due to the non-availability of components or sub-assemblies.

§10 Guarantee, liability

Unless otherwise stipulated on an individual basis in our offer, all new Heckler & Koch products are subject to the Heckler & Koch product guarantee of 24 (twenty-four) calendar months, starting with the date of the delivery by or on behalf of Heckler & Koch pursuant to INCOTERMS. The Heckler & Koch product guarantee includes the fulfillment of the product performance parameters in accordance with the agreed valid product specification and the absence of errors in design, material and processing during the guarantee period. Not included are normal wear-and-tear, repairs and product modifications carried out by the customer and any misuse of the product. The guarantee obligations include and are restricted to repair or exchange of the product, respectively of product components and to repayment of the price, in accordance with the result of our careful examination. Heckler & Koch GmbH is only liable for loss and consequential damage if these are the result of willful or grossly negligent conduct by Heckler & Koch employees and were foreseeable in individual cases. Any punitive compensation is explicitly excluded.

Heckler & Koch GmbH is only liable contractually, pre-contractually and non-contractually for compensation and/or replacement of unsuccessful expenses that are caused by Heckler & Koch GmbH, its legal representatives, employees or vicarious agents if these are the result of willful, grossly negligent conduct or deliberate breach of substantial obligations under this contract (cardinal obligations) and/or culpable damage to life, body or health.

Claims for compensation from Heckler & Koch GmbH become time-barred 12 months after they arise, unless they arise from an unauthorized or deliberate act.

Claims pursuant to the product liability law arising from deliberate deceit or based on a guarantee assumed by Heckler & Koch GmbH for the quality of the item purchased remain unaffected, as does the right to demand compensation instead of fulfillment.

§11 Severability clause

Should individual clauses or parts of clauses not be effective, this does not affect the validity of the remaining provisions.

§12 Law

The offer and order as well as the objects and services contained therein are subject exclusively to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the standards of conflicts of law.


Heckler & Koch-Str. 1 | 78727 Oberndorf a.N.
Tel +49 (0)7423 79-0 | Fax +49 (0)7423 79-23 50

Office hours:
Mon. - Thurs. from 7.30 am - 3.30 pm CET
Fri. from 7.30 am - 10.45 am CET